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Remote Access Tool (441 downloads)

Use this link when directed to by your Comp-Net Technician. (Starts a file download)

How can Remote Support help?

How can Remote Support help?

There are many problems with isolation. We don’t want to get you started. We know it’s true, but one issue we can help with is computer repair. Yes, there are problems with your home devices that we can address remotely.

Perhaps before social distancing was in place you were willing to make do, or you’re only facing challenges now. You’re working at home, kids are online learning, and you’re sharing the same computer.
You need to remain connected to the world and continue working, but you don’t want someone to come into your house to check your computer, and you’re not keen on going out to wait in line at a computer repair shop. Fortunately, with technology today, it’s much easier for IT experts to resolve computer issues remotely.

Remote Repair of Home Computers

There are many common computer issues that we can help address remotely. We’ll start out by sending you a link to download a tool that gives us remote access and control of your computer. Please know that we value our customers’ privacy. Even with this tool, we’ll still be able to access the computer only when you allow us to.
Now, what can we do once we have eyes on your computer from our remote location? Many things.
If you’re troubled by a slow computer, we can run diagnostics. We’ll find ways to speed up and optimize your computer to get you back in business more efficiently.
Running into software errors? We can take a remote peek and troubleshoot the issues to get you back on track.
The problem might be due to a virus or malicious software. A remote computer expert can identify security risks and remove viruses or spyware.
Perhaps you have to install software for video conference calls or online learning. With remote access, IT experts can install and set up applications, and personalize them to your needs.
Working from home has many of us setting up separate email accounts, because we need to keep personal and professional communication separate. With authorized access, remote tech support can install email and handle problems.
Maybe your home printer was up to the job when it was in use intermittently, but it’s struggling to manage the demands of everyone at home at once. Updating printer drivers and some maintenance tasks are doable through remote support.
Then there’s the big one: losing data. This is the one that makes people panic. “I’ve lost everything!” Our support team can help install backup software and restore peace of mind.

Get the IT Support You Need

Another cool thing is that you can sit back and watch us do it if you want to! Our experts can provide this support via online chat or phone conversation. Hey, you’ve been dying to talk to another human lately, right?
If the problem with your computer can’t be fixed remotely, we can arrange to pick up and drop off your device. Our people will wear masks and gloves and limit contact if in-person IT help is necessary. Contact us at 03333 110 386 for a remote consultation today!

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